DIMPLEX FIREPLACES REMOTE CONTROL

Dimplex Remote Recall

On March 16, 2010 Dimplex North America announced a voluntary recall of approximately 5,000 plug-in remote control receivers included with certain electric fireplace models sold between 1998 and 2008 that have the potential to overheat. Dimplex customers will receive replacements free of charge. In the wake of the Toyota recalls, your first assumption might be that the company was somehow negligent in the manufacturing process to save money and/or worked to hide the malfunctions.

However, this wasn't the case here. Dimplex is a very responsible organization with an excellent reputation based on strong engineering, product development and manufacturing. It should be noted that the remote control receivers involved in this recall were Underwriters Laboratories Inc. (UL) approved. UL is an "Independent, not-for-profit product safety testing and certification organization" which has strong credibility testing products for public safety. We are all used to seeing the familiar 'UL Approved' insignia on the electrics we use and we can only assume that an issue with the receivers developed after the rigorous testing and approval process. They have no reported injuries or damage, this recall is strictly voluntary as they are proactively being responsible.
www.recall.dimplex.com/. If you believe you have one of the affected remotes, stop using it. You can still use your electric fireplace, simply plug it directly into an electrical source.

Dimplex North America Limited is a division of the Glen Dimplex Group of Ireland. For more than 30 years, the Glen Dimplex Group has been committed to outstanding innovation, quality and customer service that has enabled it to become the world’s leading manufacturer of electric heating products. Dimplex North America, headquartered in Cambridge, Ontario is North America’s leading manufacturer/marketer of electric fireplaces.

Item Description

Features:

• 3-stage (flame only, flame with Purifire, flame with Purifire and full heat) remote control kit
• For BF33, BF39 and BF45 built-in electric fireboxes

Shipping & Delivery

WHERE IS MY ORDER?
At our dedicated Walmart Support Center you can find the most up to date information regarding your order 24 hours a day.
HOW WILL MY ORDER SHIP?
Most items ship UPS or FedEx. If your item is big, your item will ship with a freight carrier that specializes in shipping heavy and bulky items. To learn more read below.
SHIPPING METHODS
Standard Shipping
Small items ship with UPS or FedEx. We do not require a signature for deliveries, but the decision to leave your package without a signature is at the carrier’s discretion.
Please note we cannot ship to P.O. Boxes or Military APOs.
Large and bulky items can ship via truck freight.
Delivery is different from standard shipping in 2 ways.

Delivery is by appointment. The carrier will contact you within one week of delivery to arrange 2-4 hr window.

You are responsible for removing the item from the truck. Front Door Service/Basic Service

Delivery to: Inside the threshold of your residence. Your product will be delivered to your front entrance, The product will not be carried up stairs inside the home. If you live in an apartment above the first floor of a building, we recommend upgrading to Room of Choice or Room of Choice with Packaging Removal.

Assembly Service: None

Packaging: The product will be left in the original packaging. Room of Choice Service

Delivery to: A two-man team will bring the item inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.

Assembly: None

Packaging: The product will be left in the original packaging. Room of Choice with Packaging Removal

Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.

Assembly Service: The shipper will unpack the product and provide basic setup that requires no tools (i.e. set pieces next to each other, or on top of each other).

Packaging: The shipper will remove and dispose of all packaging. Assembly Service

Delivery to: Inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.

Assembly Service: The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other).

Packaging: The shipper will remove and dispose of all packaging. *In all cases the shipper will not hook up any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges.